Returns
If something arrives wrong, we'll make it right.
Damaged or incorrect orders
Contact us within 7 days of delivery with your order number and a photo. We'll replace or refund the affected items.
What we can't accept
For health and safety reasons, opened or used consumable products can't be returned unless they arrived damaged or incorrect.
Starting a claim
Email be.uphorik@protonmail.com or message us on WhatsApp. Approved refunds are issued to the original payment method.